{"id":22590,"date":"2026-11-12T11:17:21","date_gmt":"2026-11-12T17:17:21","guid":{"rendered":"https:\/\/speedqueencommercial.com\/en-us\/?p=22590"},"modified":"2026-11-12T11:17:21","modified_gmt":"2026-11-12T17:17:21","slug":"five-more-loyalty-lessons-for-running-a-laundromat-business","status":"publish","type":"post","link":"https:\/\/speedqueencommercial.com\/en-us\/news\/five-more-loyalty-lessons-for-running-a-laundromat-business\/","title":{"rendered":"Five More Loyalty Lessons for Running a Laundromat Business"},"content":{"rendered":"<div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1 fusion-flex-container has-pattern-background has-mask-background nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"max-width:1456px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-0 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-text fusion-text-1\"><h2><b><span data-contrast=\"none\">Closing Advice from Part Three of This <\/span><\/b><b><i><span data-contrast=\"none\">Laundry Nerd Podcast <\/span><\/i><\/b><b><span data-contrast=\"none\">Series<\/span><\/b><span data-ccp-props=\"{\">\u00a0<\/span><\/h2>\n<p><span data-contrast=\"none\">A packed Sunday is a &#8220;fun day&#8221; at <\/span><a href=\"https:\/\/johnnyrabbits.com\/\"><span data-contrast=\"none\">Johnny Rabbit&#8217;s Laundromat<\/span><\/a><span data-contrast=\"none\"> in Pelham, Alabama. Every machine is in use. What&#8217;d it take to get to this level of business success? In the final part of a three-part <\/span><i><span data-contrast=\"none\">Laundry Nerd<\/span><\/i><span data-contrast=\"none\"> podcast series, Randy Radtke and John Abbott dig into five details of running a laundromat business that help John keep his customers coming back.<\/span><span data-ccp-props=\"{\">\u00a0<\/span><\/p>\n<h2><\/h2>\n<h2><b><span data-contrast=\"none\">1. Remove Friction Before Customers Feel It<\/span><\/b><span data-ccp-props=\"{\">\u00a0<\/span><\/h2>\n<p><span data-contrast=\"none\">Some customer questions never get asked out loud, but John says customers still feel that friction. At Johnny Rabbit&#8217;s, digital signage, wall-mounted signs and a rewards app help clear up confusion early, including a cycle-time question other owners may recognize. What do the screens show? John shares his answers in the final episode of this three-part interview.<\/span><span data-ccp-props=\"{\">\u00a0<\/span><\/p>\n<h2><\/h2>\n<h2><b><span data-contrast=\"none\">2. Design the Floor for Your Busiest Day<\/span><\/b><span data-ccp-props=\"{\">\u00a0<\/span><\/h2>\n<p><span data-contrast=\"none\">In his first 60 days, John wondered if he should have squeezed in more machines. By month three, he had his answer. Hear how scouting other laundromats shaped where his largest commercial laundromat equipment sits and why store two needs more room in the back for wash-dry-fold drop-offs.<\/span><span data-ccp-props=\"{\">\u00a0<\/span><\/p>\n<blockquote>\n<p><i><span data-contrast=\"none\">&#8220;We&#8217;re not trying to change the whole industry. We&#8217;re trying to give our local people a different experience.&#8221;<\/span><\/i><span data-contrast=\"none\"> John Abbott, Johnny Rabbit&#8217;s Laundromat owner<\/span><span data-ccp-props=\"{\">\u00a0<\/span><\/p>\n<\/blockquote>\n<h2><\/h2>\n<h2><b><span data-contrast=\"none\">3. Turn a Waitlist into a Welcome<\/span><\/b><span data-ccp-props=\"{\">\u00a0<\/span><\/h2>\n<p><span data-contrast=\"none\">On a busy Sunday, a full laundromat can send customers right back to their cars. John says his team keeps them in the store with a waitlist he admits sounds a little archaic. What does it cost him, and why is it worth it? Listen in to find out.<\/span><span data-ccp-props=\"{\">\u00a0<\/span><\/p>\n<h2><\/h2>\n<h2><b><span data-contrast=\"none\">4. Brand the Little Things<\/span><\/b><span data-ccp-props=\"{\">\u00a0<\/span><\/h2>\n<p><span data-contrast=\"none\">Most people don&#8217;t enjoy laundry day, but that doesn&#8217;t mean it can&#8217;t be fun. At Johnny Rabbit&#8217;s, John&#8217;s laundromat marketing runs from the rugs to the dryer glass, and wash-dry-fold service orders get a personal touch, too. Plus, hear about the family amenities and giveaways John added for kids.<\/span><span data-ccp-props=\"{\">\u00a0<\/span><\/p>\n<h2><\/h2>\n<h2><b><span data-contrast=\"none\">5. Let Your Team Lead<\/span><\/b><span data-ccp-props=\"{\">\u00a0<\/span><\/h2>\n<p><span data-contrast=\"none\">John can&#8217;t be in the store 24\/7. He says he doesn&#8217;t need to be, because his team runs each shift the way he would. So, who really manages Johnny Rabbit&#8217;s? Find out and then stay for John&#8217;s top three pieces of advice on owning a laundromat, including why he says new owners shouldn\u2019t be afraid to be different.<\/span><span data-ccp-props=\"{\">\u00a0<\/span><\/p>\n<h2><\/h2>\n<h2><b><span data-contrast=\"none\">Listen Now<\/span><\/b><\/h2>\n<p><span data-contrast=\"none\">Hear the series finale, episode 66, &#8220;How Johnny Rabbit&#8217;s Built a Laundromat People Love: High-Tech, High-Touch,&#8221; on <\/span><a href=\"https:\/\/laundromatinsights.podbean.com\/e\/how-johnny-rabbits-built-a-laundromat-people-love-%e2%80%94-high-tech-high-touch\/\"><span data-contrast=\"none\">Podbean<\/span><\/a><span data-contrast=\"none\">, or find the <\/span><i><span data-contrast=\"none\">Laundry Nerd<\/span><\/i><span data-contrast=\"none\"> podcast on <\/span><a href=\"https:\/\/open.spotify.com\/show\/6X2SlA2n4UIWi94iMlE2TX\"><span data-contrast=\"none\">Spotify<\/span><\/a><span data-contrast=\"none\"> and <\/span><a href=\"https:\/\/podcasts.apple.com\/us\/podcast\/laundry-nerd-podcast\/id1541357332\"><span data-contrast=\"none\">Apple Podcasts<\/span><\/a><span data-contrast=\"none\">. Missed Parts <a href=\"https:\/\/laundromatinsights.podbean.com\/e\/johnny-rabbit-s-the-apple-store-of-laundromats-%e2%80%94-high-tech-high-touch-in-pelham\/\">1<\/a> and <a href=\"https:\/\/laundromatinsights.podbean.com\/e\/the-2%e2%80%91a%e2%80%91pound-pivot-how-one-laundromat-built-loyalty-by-letting-staff-keep-the-cash\/\">2<\/a>? Catch up on the full series now.<\/span><span data-ccp-props=\"{\">\u00a0<\/span><\/p>\n<\/div><div style=\"text-align:center;\"><a class=\"fusion-button button-flat fusion-button-default-size button-default fusion-button-default button-1 fusion-button-default-span fusion-button-default-type\" style=\"--awb-margin-top:5%;\" target=\"_self\" href=\"https:\/\/laundromatinsights.podbean.com\/e\/how-johnny-rabbits-built-a-laundromat-people-love-%e2%80%94-high-tech-high-touch\/\"><span class=\"fusion-button-text awb-button__text awb-button__text--default\">Listen Now<\/span><\/a><\/div><\/div><\/div><\/div><\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":19,"featured_media":22591,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[79,1,1271],"tags":[],"class_list":["post-22590","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-laundromats","category-news","category-podcast"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v20.5 (Yoast SEO v28.3) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>5 Ways to Make the Most of Your New Commercial Laundry Equipment | Speed Queen\u00ae<\/title>\n<meta name=\"description\" content=\"New to owning a laundromat? 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